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Customer Care

Our Pledge To Our Customers

At HolidayLights.com, our goal is to offer our customers the highest quality outdoor lighted displays, lights and decorations, backed by a top-notch level of customer service. To help you understand how we intend to continually meet our goal, we would like to make the following pledge to you, our customers:

We will offer only the highest quality lighted displays, handcrafted in the U.S.A. and backed by the following:

* Five (5) year limited warranty on each display we build (see Product Warranty below)

* 10-Day return policy (see Return Policy below);

* Use of only the highest quality materials, from commercial-grade lights to powder-coated steel frames;

* Utilization of Kaizen quality systems to ensure that each display is manufactured to the highest quality standards and processes possible.

We will offer only the highest level of customer service, made possible by the following:

* Toll-free customer service phone number (1-800-627-4146), staffed by well-trained, knowledgeable customer service staff;

* Secure on-line ordering via our web site (see Web Site Security below);

* Integrated web site inventory system that automatically checks available stock at the factory when you place your order via our web site (see Integrated Web Site Inventory System below);

* Thorough customer privacy policy (see Privacy Policy below);

* Timely shipment of all orders;

* Extended operations during the holiday season;

* Comprehensive information systems that allow us to plan and track your orders instantly.

If you should have any questions or comments regarding our lighted displays, services or the information found on our web site, please contact us by phone at 800-627-4146, by fax at 580-628-4833 or by E-mail at cservice@holidaylights.com.

Product Warranty

We warrant to the original buyer that our outdoor lighted displays lit with C7 LED bulbs will be free from defects in material and workmanship for a period of five (5) seasons of normal use and service from the date of purchase. This warranty includes light bulbs. All displays lit with rope light are warranted for a period of two (2) seasons of normal use. All garland is warranted for a period of three (3) seasons from date of purchase. All other products, including electronic animation controllers, are warranted for a period of one (1) season from the date of purchase. All warranties are limited to replacement or repair of defective product at our discretion. Our pole mount displays are designed to withstand wind speeds of up to 48 mph with no ice load. Bulb burnouts or electrical damage caused by buyer or weather are not covered by this warranty.

Buyer must contact us before returning Product for warranty service. Buyer is responsible for shipping and insurance charges to return Product to us. We are responsible for shipping and insurance charges to return Product to buyer (domestic shipments only).

Return Policy

*** ABSOLUTELY NO RETURNS ON CUSTOM-CUT LENGTHS OF ROPE LIGHT OR WIRE WITH OR WITHOUT SOCKETS. ***

Buyer must contact HolidayLights.com within 10 days of delivery date for return authorization. Unauthorized returns will not be accepted. Each returned item must be in its original packaging and must include the original Packing Slip. HolidayLights.com will issue a credit to Buyer for the full purchase price of the item less shipping and insurance charges and a 15% restocking fee. Returns should be insured and sent freight prepaid to:

HolidayLights.com
Attn: RA # (enter your Return Authorization # here)
100 W Holiday LN
Tonkawa, OK 74653

Privacy Policy

As a strict Policy, HolidayLights.com does not sell, trade, rent or otherwise share your email address or any other information provided by you. That information is retained for our own use only and is not made available to any other company or third party.

If you supply us with your personal postal address online, you will receive only the information that you requested. However by purchasing online, you are automatically added to our mailing list. You may also receive periodic mailings form us with information on new products and services or upcoming events.

Integrated Web Site Inventory System

To ensure that your internet order is delivered on time, we have developed a sophisticated inventory system that checks each item on your order against the available stock in our factory. By utilizing this inventory system, we are able to guarantee timely delivery of the items you order via our web site.